PRIVACY POLICY

This policy establishes how 1-800-PLUMBER +AIR will use information we gather about you from your visit to our Web site. The privacy of our customers is of utmost importance to 1-800-PLUMBER +AIR.

Privacy Policy

1. Objective

This policy applies to all processing of personal data carried out by 1-800-PLUMBER +AIR and has the objective of informing the user regarding the way in which 1-800-PLUMBER +AIR carries out the processing of personal data (including details of the type of personal data collected and the purpose of processing) and regarding the rights of the user in relation to their personal data.

2. Contact - How can I contact?

In case of having any questions about the Privacy Policy, the user can contact 1-800-PLUMBER +AIR through the following means:

• Headquarters are located at: 1331 Broadway St., Ste J, Pearland, TX, 77581
• Contact phone number is: 281-766-8535

The user may establish direct and effective communication with 1-800-PLUMBER +AIR by written communication sent to any of the indicated addresses or also by sending an email to the address: legal@1800plumber.com

In addition, information of the officer in charge of processing your personal data is listed below:

• Trade name: 1-800-PLUMBER +AIR
• Identity of the controller: 1-800-PLUMBER +AIR
• Address: 1331 Broadway St., Ste J, Pearland, TX, 77581
• Email: legal@1800plumber.com

3. Processing identification - How do we collect personal data?

In compliance with current regulations on the protection of personal data, especially:

• The California Privacy Rights Act 2023 (CPRA)

• The Virginia Consumer Data Protection Act (VCDPA).

• The Colorado Privacy Act (CPA)

• The Connecticut Data Privacy Act (CTDPA)

• Canada's Anti-Spam Legislation (CASL) & Personal Information Protection and Electronic Documents Act (PIPEDA).

• Utah Consumer Privacy Act (UCPA).

• Tennessee Information Privacy Protection Act (TIPA).

• Texas Data Privacy and Security Act (TDPSA).

• Indiana Consumer Data Privacy Act (INCDPA).

• Iowa Consumer Data Privacy Act (ICDPA).

• Montana Consumer Data Privacy Act (MTCDPA).

• Delaware Personal Data Protection Act (DPDPA Delaware).

• Kentucky Consumer Data Privacy Act (KCDPA).

• New Jersey Data Protection Act (NJDPA).

• Oregon Consumer Privacy Act (OCPA).

• New Hampshire Privacy Act (NHPA).

• Nebraska Data Privacy Act (NDPA).

1-800-PLUMBER +AIR collects personal data in its possession when the user:

• (i). completes the forms of https://1800plumber.com/ ('Site');
• (ii). subscribes to the newsletter;
• (iii). answers a poll or completes a web form;
• (iv). completes a printed form;
• (v). sends an email or communicates by phone, which are then loaded in the corresponding forms;

4. Personal Data Collected - What personal data do we collect?

1-800-PLUMBER +AIR collects information when visiting their web page, and mainly by completing its registration forms.

The following data is collected: full name, email, phone number, gender, date of birth, nationality, address and credit information.

As a rule, when personal data is requested to use a service or access certain content, its delivery will not be mandatory, except for those cases where it is specifically indicated that it is data required for the provision of the service. In this case, the user may freely choose not to register and/or not to contract the services.

The user declares and guarantees that all the data provided by him are true and correct and undertakes to keep them updated. The changes may be communicated to the Data Protection Delegate or to the address indicated in Section 2 hereof.

Likewise, the user acknowledges that the data required by 1-800-PLUMBER +AIR are necessary, adequate, and not excessive to carry out the purposes expressed in Section 5 hereof, which would be impossible to fulfill if said data are not provided.

Any false or inaccurate statement that occurs as a result of the information and data given, as well as the damages that such information may cause, will be the responsibility of the user.

5. Purpose - What do we use personal data for?

The personal data requested to the user will be used for the following purposes:

• To provide our Service and fulfill your requests. We use your information to provide and maintain our Service, to process and fulfill your requests, to communicate with you about your use of our Service or changes to our Service, to respond to your inquiries, and for other customer service and business administration purposes. For example, when you enroll in a newsletter, we may use your personal information to deliver that newsletter to you.

• Identification and authentication purposes. We may use your information for identification and authentication purposes. For example, when you enter your account login ID and password to enter one of our registration or login portals, we use your login credentials to authenticate your identity.

• Personalization. We use your information to tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experience while using the Service. For example, if you allow us to collection geolocation data, we use this information to deliver content that is around your specific location and identify business location/listings around your location.

• Marketing and promotional purposes. We may use your information to send you news and newsletters, event updates, and to communicate with you about new features, offers, events, or products, or to otherwise contact you about information we think may be of interest to you. We may also use your information to display advertisements to you on our site (including to sell advertising space on the Service) and on other unaffiliated websites and services.

• Research and reporting. We may use your information to administer surveys and questionnaires (online and offline) for research and reporting purposes to help us better serve individuals by learning more about their needs and the quality of the products, services, and educational information we provide. The survey responses may be utilized to determine the effectiveness of our Service, various types of communications, advertising campaigns and/or promotional activities.

• Combining information. We (and our third party business partners on our behalf) may merge, co-mingle, or otherwise combine information, including your personal information, in furtherance of the purposes described above.

• To comply with legal obligations. We may use your information to comply with our legal obligations or to exercise or defend our rights or the rights of a third party, including complying with law enforcement or government authority requests and participating in compliance audits.

• To protect us and others. We may use your information where we believe it necessary to investigate, prevent, or take action regarding suspected or actual illegal activities, fraud, situations involving potential threats to the safety of any person or to otherwise enforce this Policy, our Terms and Conditions, and the integrity of the Service.

• Deidentified data. We may also deidentify or anonymize your data in such a way that you may not reasonably be re-identified by us or another party, and we may use this deidentified data for any purpose permitted under applicable law. To the extent we deidentify any data originally based on personal information, we will maintain and use such data in deidentified form and will not attempt to reidentify the data.

The data subject to treatment will not be used for purposes other than or incompatible with those mentioned above and that motivated its collection. Notwithstanding the foregoing, it is stated that the recorded data may be used, in addition to the purposes for which it was expressly collected, for the purpose of carrying out statistics, managing incidents or conducting market studies. However, in the event that personal data is processed for a purpose other than that initially specified when collecting said data, a compatibility analysis will be carried out by 1-800-PLUMBER +AIR in accordance with applicable regulations. The processing will only be authorized if the original purpose is compatible with the new purpose or allowed in accordance with an independent legal basis. In these cases, the user will be informed of the changes in purpose or legal justification for the processing of their data.
We remind the user that they can oppose the sending of commercial communications (unsubscribe) and stop receiving emails from 1-800-PLUMBER +AIR, reliably notifying 1-800-PLUMBER +AIR, which will proceed to interrupt in the shortest possible time after receiving such communication. For this purpose, it may send an email to the address indicated in Section 2, a postal mail addressed to the address indicated in Section 2 hereof, or directly follow the unsubscribe instructions detailed at the end of each email of 1-800-PLUMBER +AIR.

6. How do we use your information?

We will use the information we collect about you for the following purposes:

• Administration info
• Creating user account
• Testimonials
• Customer feedback collection
• Enforce T&C
• Manage customer order
• Support
• Targeted advertising
• Administration info
• User to user comments
• Site protection
• Dispute resolution
• Manage user accounts

If we want to use your information for any other purpose, we will ask for your consent and use your information only when we receive your consent and then only for the purpose(s) for which consent will be granted, unless we are required by law to do otherwise.

We will retain your personal information with us for an unspecified amount of time after user accounts remain idle or for as long as necessary to fulfil the purposes for which it was collected, as detailed in this Privacy Policy.

7. Consent

By providing personal data to 1-800-PLUMBER +AIR, the user declares to accept its processing fully and without reservation by 1-800-PLUMBER +AIR. The user gives his/her free, express and informed consent to 1-800-PLUMBER +AIR's use of the data collected for the purposes indicated in Section 5, as well as its incorporation into a 1-800-PLUMBER +AIR database.

The 1-800-PLUMBER +AIR carries out the processing of legitimized user data: (i) the contracting of 1-800-PLUMBER +AIR services by the user, in accordance with the terms and conditions that are made available to the user at the end of the completion of the service request form (prior to possible contracting) and which the user (after reading them), and if the user agrees, can accept by ticking the box that has been included for this purpose; and (ii) the free, informed and unambiguous consent of the user, made after reviewing this privacy policy, where 1-800-PLUMBER +AIR informs you of the processing it will carry out with your data, and if you agree, by ticking the box that has been included for this purpose in the service request form. Data processing that is not covered by any of the above legal bases will be carried out if 1-800-PLUMBER +AIR considers it necessary to protect a legitimate interest and only if it does not infringe the fundamental rights and freedoms of the user.

8. Validity - How long do we keep it?

The data will be destroyed or archived when it is no longer strictly necessary or relevant for the purposes described in Section 5 above. In particular, personal data will be kept for as long as the business relationship is in force (and to the extent that you have not previously requested their deletion) and for as long as obligations, indemnities and/or liabilities may arise under the business relationship or for the services provided.
1-800-PLUMBER +AIR informs you that it will retain information essential to identify the origin of the data stored for the duration of the client's relationship with 1-800-PLUMBER +AIR and/or revocation of the user's consent in accordance with the information in Section 5 of this Privacy Policy and/or as long as required by applicable law.

9. Confidentiality / Assignment / International Transfer - Do we disclose data to third parties?

1-800-PLUMBER +AIR will keep collected personal data private and confidential, and will not use it for purposes other than those set out in Section 5 hereof. 1-800-PLUMBER +AIR requires its employees and third parties providing services that access the contents of the databases to sign confidentiality and personal data processing agreements (or include such obligations in the service agreements it signs with such providers, as indicated in the following paragraph).

The user's personal data collected by 1-800-PLUMBER +AIR will not be transferred, sold, exchanged, transmitted and/or communicated to third parties outside 1-800-PLUMBER +AIR without the user's consent, except for legal obligation and/or for the purpose of providing the services to the user. This does not include certain employees and service providers enabling 1-800-PLUMBER +AIR to keep the Site operational, fulfill the objectives set out in Section 5 of this document and/or provide services to the user, who have undertaken the obligation to maintain the confidentiality of the data provided and undertake to comply with applicable regulations on the protection of personal data, at the time of contracting. Contracts with service providers stipulate the purpose, scope, content, duration, nature and purpose of data processing, the type of personal data, the categories of data subjects and the obligations and responsibilities of 1-800-PLUMBER +AIR and contracted third parties.

1-800-PLUMBER +AIR may share certain user-provided personal information internally within 1-800-PLUMBER +AIR, with certain departments, such as administration, marketing, or IT.

• In certain cases, 1-800-PLUMBER +AIR transfers personal data based on legitimate interest and the economic and technical advantages associated with the use of specialized providers. In this sense:
  • Maps. 1-800-PLUMBER +AIR uses Google Maps to include maps on the Site. Integration to Google Maps allows Google to collect the user's IP address. The user can consult the privacy policy and other legal aspects of said company at the following link: https://policies.google.com/privacy
  • YouTube. The Site has links to YouTube in relation to videos linked to 1-800-PLUMBER +AIR services. As indicated in Section 13 hereof, by using these links the user is leaving the Site and is redirected to the YouTube page. The user can consult the privacy policy and other legal aspects of YouTube in the following link: https://policies.google.com/privacy
  • Facebook. 1-800-PLUMBER +AIR has integrated Facebook components on the Site. In particular, 1-800-PLUMBER +AIR uses the Facebook advertising platform. The company that operates the Facebook services is Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. The user can consult the privacy policy and other legal aspects of said company in the following link: https://en-en.facebook.com/about/privacy/.
  • Instagram. The Site has links to Instagram. As indicated in Section 13 hereof, by using these links the user is leaving the Site and is redirected to Instagram. The user can consult the privacy policy and other legal aspects of Instagram at the following link: https://help.instagram.com/155833707900388.
  • Linkedin. The Site has links to Linkedin. As indicated in Section 13 hereof, by using these links the user is leaving the Site and is redirected to Linkedin. The user can consult the privacy policy and other legal aspects of Linkedin at the following link: https://www.linkedin.com/legal/privacy-policy.
  • Twitter. The Site has links to Twitter. As indicated in Section 13 hereof, by using these links the user is leaving the Site and is redirected to Twitter. The user can consult the privacy policy and other legal aspects of Twitter at the following link: https://twitter.com/privacy
  • Tik Tok. The Site has links to Tik Tok. As indicated in Section 13 hereof, by using these links the user is leaving the Site and is redirected to Tik Tok. The user can consult the privacy policy and other legal aspects of Tik Tok at the following link: US: https://www.tiktok.com/legal/page/us/privacy-policy/en EEA/UK/CH: https://www.tiktok.com/legal/page/eea/privacy-policy GLOBAL: https://www.tiktok.com/legal/page/row/privacy-policy
  • Google Analytics. 1-800-PLUMBER +AIR utilizes Google Analytics for website analytics. This integration involves Google collecting the user's IP address and usage data. Users can refer to the privacy policy and other legal information of Google Analytics by visiting the following link:https://policies.google.com/privacy
  • Google Fonts. 1-800-PLUMBER +AIR incorporates Google Fonts to enhance the visual aesthetics of the Site. This integration may result in Google collecting information about the user's device and usage. Users can review the privacy policy and additional legal details of Google Fonts by visiting the following link:https://policies.google.com/privacy
  • Social Networks. 1-800-PLUMBER +AIR also uses social networks, such as Facebook or Instagram, and has integrated functions of these networks into its services. The user may only use these social networks to the extent that they are registered in them and have accessed the corresponding social network with their user. These social networks have their own privacy policies and their own terms and conditions, over which 1-800-PLUMBER +AIR has no interference or control.

Finally, you should be aware that 1-800-PLUMBER +AIR may (and that 1-800-PLUMBER +AIR reserves the right to) disclose your information in the following cases:

• Business transfer: If we or our subsidiaries are acquired, merged, or invested in by another company, or if any of our assets are transferred or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected about you to the other company. As part of the business transfer process, we may disclose certain information about you to lenders, auditors, and outside advisors, including lawyers and consultants.

• Compliance with the law: We may disclose your personal information to comply with the law, a legal proceeding, a court order, or other legal process, such as in response to a court order or subpoena.

• Protection and Facilitation of Rights: We may disclose your personal information when we believe it is appropriate to investigate, prevent, or take action against illegal activities, suspected fraud, situations that may pose potential threats to the safety of any person, or violations of our Terms and Conditions or this Policy. This disclosure may also include using your personal information as evidence in litigation in which we are involved. Additionally, we may disclose your personal information when necessary to assist you in exercising your rights under the Terms and Conditions of 1-800-PLUMBER +AIR and this Privacy Policy.

• Reasons related to public safety, national defense, or public health: In situations where there are well-founded reasons related to the safety of the community, national defense, or public health, your personal information could be disclosed.

• Aggregate, anonymized, or de-identified information: We may disclose aggregate, anonymized, or de-identified information about you for any purpose permitted by applicable law.

• Consent: We may disclose your personal information with your consent.

10. Security - How do we ensure data security?

1-800-PLUMBER +AIR declares its intention to adopt the necessary technical and organisational measures to ensure the security, integrity and confidentiality of the data in accordance with the provisions of CPRA,, ,VCDPA,, ,CPA,, ,CTDPA,, ,PIPEDA-CASL,, ,UCPA,, ,TIPA,, ,TDPSA,, ,INCDPA,, ,ICDPA,, ,MTCDPA,, ,DPDPA Delaware,, ,KCDPA,, ,NJDPA,, ,OCPA,, ,NHPA, and ,NDPA in order to prevent its tampering, loss, consultation or unauthorised processing. In particular, all the credit data provided is transmitted via SSL (Secure Socket Layer) and encrypted in the database of the payment platform of the provider of these payment services. It is stated that credit data (credit card number, among others) are not stored in the 1-800-PLUMBER +AIR servers or in Google Drive. In order to guarantee the confidentiality of the processing, the payment service provider is contractually obliged to respect the confidentiality of the information.

1-800-PLUMBER +AIR does not guarantee absolute privacy when using the Site, since the possibility that unauthorised third parties may have knowledge of it cannot be excluded. The user acknowledges that the existing technical means that provide security are not impregnable and that even when all reasonable security precautions are taken, it is possible to suffer manipulation, destruction and/or loss of information. In the event that a security incident is detected and entails a significant risk to the data owner, such event will be reported without delay to the competent control authority, together with the corrective and remedial measures implemented and/or to be implemented.

1-800-PLUMBER +AIR is not responsible for the loss or deletion of data by users. Similarly, 1-800-PLUMBER +AIR accepts no responsibility for possible damage caused by computer viruses.

Finally, the user must also take measures to protect their information. 1-800-PLUMBER +AIR insists that you take every precaution to protect your personal information while on the Internet. At the very least, it is advisable to change your password periodically, using a combination of letters and numbers, and to make sure you are using a secure browser.

11. Data owner rights and procedures to respond to their exercise - What rights do I have as a data owner?

The data owner user may at any time exercise the rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality and deletion of his/her personal data, in accordance with the provisions of the CPRA, the provisions of the VCDPA, the provisions of the CPA, the provisions of the CTDPA, the provisions of the PIPEDA-CASL, the provisions of the UCPA, the provisions of the TIPA, the provisions of the TDPSA, the provisions of the INCDPA, the provisions of the ICDPA, the provisions of the MTCDPA, the provisions of the DPDPA Delaware, the provisions of the KCDPA, the provisions of the NJDPA, the provisions of the OCPA, the provisions of the NHPA, the provisions of the NDPA, as applicable.
The exercise of these rights may be carried out by the user him/herself by means of an e-mail addressed to legal@1800plumber.com, or by any of the methods provided for in the applicable regulations referred to above. 1-800-PLUMBER +AIR may request the data necessary to validate the identification of the data owner.

The deletion of some data shall not be carried out where it may cause damage to the legitimate rights or interests of third parties, or where there is a legal obligation to retain the data.

If you are located in the UK or EEA, and subject to national or local law exemptions, you have certain data protection rights in certain circumstances. Please contact us if you would like to exercise any of these rights.

• Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
• Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
• Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
• Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
• Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
• Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
• Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
• Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

12. Training - Do we train?

The staff of 1-800-PLUMBER +AIR whose functions are related to the processing of personal data are trained in order to ensure better protection of personal data and the rights of data subjects.

13. Links to third parties - Does our Site contain links to other websites?

The Site may contain links to third party websites, with or without advertising content, whose privacy policies are foreign to 1-800-PLUMBER +AIR. The linked sites are not related to 1-800-PLUMBER +AIR and, their existence in no way presupposes that there is any kind of suggestion, invitation or recommendation to visit the target sites or any kind of link or association between 1-800-PLUMBER +AIR and such sites. 1-800-PLUMBER +AIR is not responsible for the content, use and activities of these linked sites, or for any actual or potential, material or moral, direct or indirect damages suffered by users and derived from the information contained in such sites or the relationship that users may establish with third parties whose services have been published on the Site. Notwithstanding the above, any feedback on these linked sites will be useful to 1-800-PLUMBER +AIR in order to improve the services and/or ensure the integrity of the Site. 1-800-PLUMBER +AIR undertakes to do everything possible to prevent the existence on its Site of links to sites with illegal content.

14. Children's Privacy

At 1-800-PLUMBER +AIR, we recognize the importance of protecting the privacy of children. Our commitment to safeguarding the personal information of minors is unwavering. We may collect and process personal information from children under the age of 13, but only in compliance with all applicable laws and regulations, including obtaining parental or guardian consent as required.

If you are a parent or guardian and you believe that we have collected personal information from your child without appropriate consent, please contact us immediately, and we will take prompt action to address the situation.

For residents of California: We do not sell the personal information of California consumers who are 16 years old or younger unless we have obtained prior parental authorization. If your child is under the age of 13, we insist on receiving parental or guardian consent for the collection and processing of their personal information. If your child falls within the age range of 13 to 16 years, they can opt-in to allow the sale of their personal information. Our websites and services designed for children will incorporate age verification and ensure the necessary consents are obtained.

For EU residents: We do not collect or process personal information of individuals in the EU under the age of 16 without explicit consent from a parent or guardian. Our websites and services directed towards children will include age verification and require the appropriate consents.

15. Cookies - Do we use cookies?

When you visit the Site, 1-800-PLUMBER +AIR may store certain information on your computer in the form of a "cookie" or similar file. The Site uses cookies to (i) track advertising, (ii) collect traffic data from the Site, and (iii) improve the user experience when using the Site.

The user should be aware that, in order to browse the Site, it is not necessary for him or her to allow the installation of cookies sent by the Site. This may only be required in relation to certain services. You may delete cookies from your computer hard drive, prevent access to your computer through your browser or by choosing the corresponding option when asked about the possibility of using cookies for these purposes and in accordance with 1-800-PLUMBER +AIR Cookie Policy.

Cookies are files of information that a website or the provider of certain services on the site transfers to the hard drive of the user's computer via the browser. Cookies by themselves cannot personally identify the user (although they may contain the user's IP address) but they allow them to recognize the user's browser, and to capture and store certain data (the user's operating system, the domain name of the website from which the Site was linked, among others). 1-800-PLUMBER +AIR reserves the right to hire the services of third parties to analyse and understand the users of the Site, who may not use the information collected for purposes other than improving 1-800-PLUMBER +AIR's services.

16. Approval

Your use of the Site constitutes your acknowledgement and approval of 1-800-PLUMBER +AIR's Privacy Policy and 1-800-PLUMBER +AIR's Terms and Conditions, if any. Likewise, the user accepts 1-800-PLUMBER +AIR's Privacy Policy and 1-800-PLUMBER +AIR's Terms and Conditions by completing the request for services.

17. Do United States residents have specific Privacy Rights?

You may have certain rights regarding our processing of your personal information under applicable local law. If our processing of your personal information is governed by such laws, this section provides you with additional information regarding your rights and our processing of your personal information under applicable local law.

MARKETING COMMUNICATIONS

We may send periodic promotional emails & text messages to you. Some of the ways we market to you include email campaigns, text messages, custom audiences advertising, and "interest-based" or "personalized advertising," including through cross-device tracking.

You may opt-out of promotional emails by following the opt-out instructions contained in the email or by replying STOP to text messages. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional communications, we may still send you emails about your account or any services you have requested or received from us.

DATA RETENTION

Your personal information will be held for only so long as it is necessary for the purpose for which it was originally collected, and in accordance with applicable local law. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy. When assessing retention periods, we first examine whether it is necessary to retain the personal information collected and, if retention is required, work to retain the personal information for the shortest possible period permissible under applicable law. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the personal information, the purposes for which we process the personal information, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

YOUR PRIVACY CHOICES AND RIGHTS

Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are described below.

• Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you may not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Policy).
  
  
• Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by contacting us directly. (See SMS Terms & Conditions)
  
  
• Mobile Devices. We may send you push notifications through our mobile application. You may opt out from receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information via our mobile application. You may opt out of this collection by changing the settings on your mobile device.
  
  
• Phone calls. If you receive an unwanted phone call from us, you may opt out of receiving future phone calls from us by following the instructions which may be available on the call or by otherwise contacting us directly.
  
  
• "Do Not Track." Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. Since there is not yet an accepted standard for how to respond to DNT signals, we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
  
  
• Cookies and Personalized Advertising. You can control cookies on our websites by using the options presented in the cookie banner that appears when you visit our websites. You may block or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, some features of our Services may not be available. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of personalized advertisements on some mobile applications by following the instructions for Android, iOS, and others.
  

The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative and the Digital Advertising Alliance.

Please note you must separately restrict in each browser and on each device.

Depending on the jurisdiction in which you live, you may have the following rights under applicable local law:

• Right to request access and a copy of your personal information and information relating to how it is processed;
• Right to request deletion of your personal information;
• Right to request the correction or update of the personal information we hold about you;
• Right to opt-out of "sales" of your personal information and "sharing" of your personal information for cross-context behavioral advertising purposes (as these terms are defined under applicable law)
• Right to opt-out of targeted advertising;
• Right to limit our use of your sensitive personal information;
• Right to not be unlawfully discriminated against for exercising your rights.

These rights may be limited or denied in some circumstances. For example, we may retain your personal information where required or permitted under applicable law. You may also opt-out of our "sale" or "sharing" of your personal information through privacy preference signals recognized under applicable local law, such as the Global Privacy Control (GPC), but please note that this signal will be linked to your browser only. For more information on the GPC and how to use a browser or browser extension incorporating the GPC signal, see https://globalprivacycontrol.org/.

VERIFICATION PROCESS

In order to protect your information, we will confirm a requestor's identity before responding to any request. To start the process, you must provide your name and email. We will ask you at least one question, and you must reply by email with the correct answer for each question based on your previous interaction with us. If we still cannot verify your identity as required by applicable laws, we will let you know and may ask additional questions. Otherwise, we will acknowledge your request and contact you later with our full response. We will only send verification questions from legal@1800plumber.com. Before sending a verification response, please double-check the email address. If you receive an email that appears to be from us but is not from our verification email address listed above, do not respond. Any information we gather through this process will only be used for consumer verification, security procedures, or fraud-prevention. We will delete any verification information as soon as practical after processing your request.

AUTHORIZED AGENTS

You may designate an authorized agent to exercise your rights under applicable laws on your behalf. Pursuant to applicable laws:

• You must provide the authorized agent written permission to exercise your rights under applicable laws on your behalf.

• We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by applicable laws.

• Even if you use an authorized agent to exercise your rights under applicable laws on your behalf, pursuant to applicable laws we may still require that you verify your own identity directly to us.

FINANCIAL INCENTIVES

"Financial incentive" means a program, benefit, or other offering, including payments to consumers as compensation, for the disclosure, deletion, sale, or sharing of personal information.

The law permits financial incentives or a price or service difference if it is reasonably related to the value of the consumer's data. A business must be able to explain how the financial incentive or price or service difference is reasonably related to the value of the consumer's data.

The explanation must include:

• a good-faith estimate of the value of the consumer's data that forms the basis for offering the financial incentive or price or service difference; and
• a description of the method the business used to calculate the value of the consumer's data.\n We may decide to offer a financial incentive (e.g., price or service difference) in exchange for the retention, sale, or sharing of a consumer's personal information.

We do not offer financial incentives to collect personal information and we will not discriminate against you if you exercise any of the rights provided by applicable laws set forth in this Privacy Policy. Please note that a legitimate denial of a request for information, deletion, or to opt-out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by applicable laws.

APPEALS

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.

CALIFORNIA RESIDENTS

California Civil Code Section 1798.83, also known as the 'Shine The Light' law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated.

With your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.)."

18. Modifications - Is this the most current version?

This is the current version of the 1-800-PLUMBER +AIR Privacy Policy, updated on January 17, 2025.

1-800-PLUMBER +AIR may at any time and without prior notice, modify this Privacy Policy. Such modifications will be operative from their publication on the Site or when they are notified to users by any means, whichever occurs first. The user must keep informed about the terms included here by entering periodically.

SMS/Text Messaging Terms & Conditions

Please read these SMS/Text Messaging Terms & Conditions carefully. By completing the SMS/Text Messaging Opt-In Form, you expressly consent to receive non-marketing and marketing text messages from 1-800-PLUMBER +AIR "AGENCY", including text messages made with an Auto dialer, at the mobile phone number(s) you provide. You may opt-out of these communications at any time by replying STOP to any text message from AGENCY or by otherwise contacting the AGENCY as indicated below. You can receive help at any time by replying HELP to any text message from the AGENCY or by otherwise contacting AGENCY as indicated below. Consent to receive non-marketing or marketing text messages is not required to purchase any products or services from the AGENCY. Messaging and data rates may apply. By completing the SMS text Messaging Opt-In Form, you also accept and agree to be bound by these SMS Text Messaging Terms & Conditions and any other applicable terms and agreements related to your use of AGENCY services.

Program Description

AGENCY offers its text messaging program whereby AGENCY, and any applicable service providers, will text message you to provide you with information concerning your account activity with AGENCY and other AGENCY products, services, and promotions (all of the foregoing the "AGENCY Program"). AGENCY and its service providers may, from time to time, use standard or an automatic telephone dialing system ("Auto dialer") to deliver text messages to you under the AGENCY Program. You agree that you will not use the AGENCY Program for any illegal or unlawful purposes. No coverage may be bound or amended via text message or the AGENCY Program.

Message Frequency

Under the AGENCY Program, the number of AGENCY text messages that you receive may vary depending upon your account activity and your communication with AGENCY.

Cost

AGENCY does not impose a separate fee for sending AGENCY text messages under the AGENCY Program. However, standard message and data rates may apply to each text message sent or received in connection with the AGENCY Program, as provided in your mobile telephone service rate plan. Please contact your mobile telephone carrier for pricing plans and information.

Supported Carriers; Interruption

The AGENCY Program should be available through your equipment or mobile device when the equipment or device is within the operating range of your wireless service provider. The AGENCY Program may not be available on all equipment/mobile devices, or through all wireless carriers, and not all functionalities of the AGENCY Program are available on all equipment/mobile devices, or through all wireless carriers. AGENCY may, from time to time, in its discretion and without notice to you, limit the carriers that support the AGENCY Program. Certain other carriers may not support the AGENCY Program. 2 Delivery of information and content to your equipment/mobile device may fail due to a variety of circumstances or conditions. The AGENCY Program is subject to transmission limitation or interruption. You understand and acknowledge that mobile network services are outside of AGENCY's control, and AGENCY is not responsible or liable for issues arising therefrom, or the failure thereof, including, without limitation, technical, hardware, software, electronic, network, telephone or other communications malfunctions, errors or failures of any kind, errors in transmission, traffic congestion, lost or unavailable network connections, telephone connections, wireless phone connections, website, Internet, or ISP availability, unauthorized human intervention, traffic congestion, incomplete or inaccurate capture of entry information (regardless of cause) or failed, incomplete, garbled, jumbled or delayed transmissions which may limit or restrict your ability to receive or send a message, including any injury or damage to your or any other person's equipment/wireless device relating to or resulting from participating in or using the AGENCY Program. If the AGENCY Program is not available within your intended location, you agree that your sole remedy is to cease using the AGENCY Program.

How to Opt-Out

To STOP receiving text messages from AGENCY, text STOP to the ten-digit long code from which the text messages are being sent. You will then receive confirmation of your opt-out of the AGENCY text-messaging program. You may also opt out by providing written notice to the AGENCY at 2947 Broadway St., Ste 200, Pearland, TX, 77581 or by emailing 1-800-PLUMBER +AIR at marketing@1800plumber.com, or calling AGENCY at 281-766-8535.

Your Mobile Telephone Number

You represent that you are the account holder for the mobile telephone number(s) that you provide or that you have the account holder's permission to enter the mobile telephone number(s) that you provide and that you will not initiate messages to the mobile phone of any other person or entity. You agree to maintain accurate, complete, and up-to date information with AGENCY regarding your use of the AGENCY Program, including, without limitation, notifying AGENCY in writing immediately if you change, or cease being the regular user of, your mobile telephone number. You agree to indemnify AGENCY in full for all claims, expenses, damages, and costs, including reasonable attorneys' fees, related to or caused in whole or in part by your failure to notify AGENCY if you change your telephone number, or cease being the regular user of, including, but not limited to, all claims, expenses, damages, and costs related to or arising under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq.

Privacy

The Agency's Privacy Policy is available on our website at https://1800plumber.com/privacy.

Support/Help

To request more information, text HELP to the ten-digit long code from which the text messages are being sent. You may also receive assistance by providing written notice to AGENCY at 1331 Broadway St., Ste J, Pearland, TX, 77581 or by emailing 1-800-PLUMBER +AIR at marketing@1800plumber.com, or calling AGENCY at 281-766-8535.

Eligibility

To receive AGENCY text messages or enroll in the AGENCY Program, you must be a resident of the United States, eighteen (18) years of age or older, authorized to enroll the mobile phone number in the AGENCY Program, and authorized to incur any mobile message or data charges incurred by participating. AGENCY reserves the right to require you to prove the foregoing to participate in the AGENCY Program.

Changes to this SMS/Text Messaging Terms & Conditions

AGENCY may revise, modify, or amend these 1-800PLUMBER +AIR SMS/Text Messaging Terms & Conditions at any time. Any such revision, modification, or amendment shall take effect when it is posted to AGENCY website. You agree to review these AGENCY SMS/Text Messaging Terms & Conditions periodically to ensure that you are aware of any changes. Your continued consent to receive 1-800PLUMBER +AIR text messages will indicate your acceptance of those changes.

Amendment; Termination of Text Messaging

1-800-PLUMBER +AIR may suspend or terminate your receipt of 1-800-PLUMBER +AIR text messages if 1-800-PLUMBER +AIR believes you are in breach of these 1-800-PLUMBER +AIR SMS/Text Messaging Terms & Conditions. Your receipt of 1-800-PLUMBER +AIR text messages is also subject to termination in the event that your mobile telephone service terminates or lapses. 1-800-PLUMBER +AIR reserves the right to modify or discontinue, temporarily or permanently, all or any part of 1-800PLUMBER +AIR text messages and the 1-800-PLUMBER +AIR Program, for any reason, with or without notice to you.

Release: No Warranties; Limitation of Liability

By participating in the AGENCY Program, you agree to release and hold harmless AGENCY and its representatives, agents, successors, assigns, employees, officers and directors, from any and all liability, for loss, harm, damage, injury, attorneys' fees, cost or expense whatsoever including without limitation, property damage, personal injury and death that may occur in connection with the AGENCY, or your use thereof, and for any claims, matters, or disputes based on violation of law or infringement or violation of any rights of any person or entity, including, without limitation, violation of publicity rights, defamation, or invasion of privacy. THE AGENCY PROGRAM IS PROVIDED AS IS, WHERE IS AND WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, WRITTEN, ORAL OR ARISING UNDER CUSTOM OR TRADE. AGENCY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSES AND NON-INFRINGEMENT. In no event shall AGENCY be liable to you, or to any third party, for any losses or damages whatsoever arising out of or resulting from the AGENCY Program, or your use thereof, regardless of the theory of recovery, including, without limitation, direct, indirect, consequential, incidental or special damages, lost profits, punitive damages, attorney's fees or any damages arising out of or resulting from a statutory or 4 regulatory violation, negligence, gross negligence, strict liability, tortious conduct, willful misconduct or fraud, breach of contract, or breach of warranty. To the extent this damage waiver is contrary to applicable law, your or any third party's maximum recovery for any losses or damages whatsoever arising out of or resulting from the AGENCY Program, or your use thereof, regardless of the theory of recovery, is $10.00.

Arbitration/Class Action Waiver

ALL DISPUTES, MATTERS, OR CLAIMS BETWEEN YOU AND AGENCY ARISING OUT OF OR RELATING IN ANY WAY TO THESE SMS/TEXT MESSAGING TERMS & CONDITIONS, ANY TEXT MESSAGES BETWEEN YOU AND AGENCY OR ANYONE ACTING ON YOUR OR AGENCY'S BEHALF, OR THE AGENCY PROGRAM, REGARDLESS OF THE THEORY OF LIABILITY OR RECOVERY, MUST BE RESOLVED SOLELY BY ARBITRATION CONDUCTED EXPEDITIOUSLY IN ACCORDANCE WITH THE AMERICAN ARBITRATION ASSOCIATION CONSUMER ARBITRATION RULES ("AAA RULES") BY A SOLE ARBITRATOR SELECTED BY THE PARTIES TO THE DISPUTE FROM THE NATIONAL OR STATE OF IOWA PANEL OF ARBITRATORS. ALL DISPUTES, MATTERS, OR CLAIMS BETWEEN YOU AND AGENCY INCLUDES, WITHOUT LIMITATION, ANY ACTUAL OR ALLEGED STATUTORY OR REGULATORY VIOLATION, EQUITABLE CLAIM, NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY, TORTIOUS CONDUCT, WILLFUL MISCONDUCT OR FRAUD, BREACH OF CONTRACT, BREACH OF WARRANTY, AS WELL AS ALL DISPUTES, MATTERS, OR CLAIMS ARISING OUT OF OR RELATING IN ANY WAY TO THE ARBITRATION/CLASS ACTION WAIVER PROVISION OR THE RELEASE: NO WARRANTIES; LIMITATION OF LIABILITY PROVISION. This agreement to arbitrate is intended to be broadly interpreted, and expressly includes disputes, matters, or claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. THIS PROVISION MUST CONSTRUED IN ACCORDANCE WITH, AND THE ARBITRATION MUST BE GOVERNED BY, THE FEDERAL ARBITRATION ACT (9 U.S.C. § One et seq.). ANY JUDGMENT UPON THE DECISION RENDERED BY THE ANY COURT HAVING JURISDICTION MAY ENTER ARBITRATOR. UNLESS OTHERWISE REQUIRED BY LAW, THE ARBITRATOR IS PROHIBITED FROM AWARDING DAMAGES IN EXCESS OF THE LIMITATIONS SET FORTH IN THESE SMS/TEXT MESSAGING TERMS & CONDITIONS. EITHER PARTY TO THIS AGREEMENT MAY COMMENCE ARBITRATION PROCEEDINGS BY DELIVERING TO THE OTHER PARTY A WRITTEN NOTICE IN ACCORDANCE WITH THE AAA RULES. ANY ARBITRATION HEARING SHALL BE HELD IN THE STATE OF IOWA, UNLESS THE PARTIES TO THE DISPUTE AGREE OTHERWISE. ANY JUDGMENT RENDERED BY ARBITRATION SHALL BE FINAL AND BINDING ON THE PARTIES, AND MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION. NOTWITHSTANDING ANY AAA RULES TO THE CONTRARY, THE AWARD OF THE ARBITRATOR MUST BE MADE NO LATER THAN THREE (3) MONTHS FOLLOWING THE DATE ON WHICH THE ARBITRATOR IS APPOINTED, UNLESS THE ISSUE IS THE SUBJECT OF LITIGATION BROUGHT BY A THIRD PARTY AND THE ARBITRATOR DEEMS IT APPROPRIATE TO DEFER ITS AWARD UNTIL THE LITIGATION IS RESOLVED. 5 The resolution of any claims, matters, or disputes must proceed solely on an individual basis without the right for any claims, matters, or disputes to proceed on a class action or collective basis or on bases involving claims, matters, or disputes brought in a purported representative capacity on behalf of others. The arbitrator's authority to resolve and make written awards is limited to claims, matters, and disputes between you and AGENCY alone. Claims, matters, or disputes may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues, claims, matters, or disputes with anyone who is not a named party to the arbitration.

Attorney Fees

In the event of any claim, matter, or dispute between you and AGENCY arising out of or relating in any way to these SMS/Text Messaging Terms & Conditions, any text messages between you and agency or anyone acting on your or AGENCY's behalf, or the AGENCY Program, AGENCY, if it prevails, must be awarded all costs of bringing or defending the claim, matter, or dispute, including, without limitation, reasonable attorneys' fees and the ordinary costs and expenses incurred in resolving the claim, matter, or dispute, including, without limitation, all arbitration related fees and expenses.

Applicable Law

The law of the State of Texas including its statutes of limitations and without reference to any conflict of laws principles, shall be applied to any claim, matter, or dispute between the parties or when governing, constraining, or enforcing these SMS/Text Messaging Terms & Conditions, the AGENCY Program, or any text messages between you and AGENCY or anyone acting on your or AGENCY's behalf, or any of the rights, duties, or obligations of the parties arising from or relating in any way to the subject matter of these Terms & Conditions.

Contact Us

If you have questions regarding these SMS/Text Messaging Terms & Conditions, you may reach us at 1331 Broadway St., Ste J, Pearland, TX, 77581, or by emailing 1-800-PLUMBER +AIR at LEGAL@1800plumber.com, or calling AGENCY at 281-766-8535.