About 1-800-PLUMBER +Air

Your Home Town Professional

The 1-800-PLUMBER® + Air history has a unique journey that laid a foundation for the strongest brand within the industry. In 1999, the 1-800-PLUMBER® name and phone number was secured, leading to the well-known “Our Name is Our Number!” slogan. In 2010, Mark Collins joined the 1-800-PLUMBER® brand as a franchisee and then in April 2015, they purchased the 1-800-PLUMBER® brand and created the foundation needed to grow 1-800-PLUMBER® into a household name throughout the country.

Today, 1-800-PLUMBER® + Air locations can be found across the US, and our franchisees strive to make us the highest-quality brand in the industry through honesty and integrity, professionalism, and craftsmanship. Our teams achieve this by doing what they say they will, always telling the truth, training their team members to always conduct themselves in a professional manner, and only utilizing skilled craftsmen within the industry.

Why Trust 1-800-Plumber +Air?

24/7 Availability

No Surprise Costs at the end of the job

On-Time Committed to on-time arrivals

Our Mission

1-800-PLUMBER® + Air will strive to become the highest quality brand in the industry through honesty and integrity, professionalism, and craftsmanship. We will achieve this by doing what we say we will, always telling the truth, training our team members to always conduct themselves in a professional manner, and only utilizing skilled craftsmen within the industry.

Our Vision

1-800-PLUMBER® + Air will be the strongest brand within the plumbing and HVAC industry throughout the United States, through customer satisfaction while becoming the most unforgettable brand. This strength will come through finding the right Franchise Owners who understand and implement the standards of the brand.

Our Core Values

Quality

Quality Technicians are highly trained professionals. Utilize the latest technology in the industry to ensure the job is done right.

Value

Prices by the job, not by the hour. We will not up-charge services for nights, weekends, or holidays. Ensures that we leave the serviced area clean and orderly.

Convenience

Works nights and weekends. Committed to arriving on time. Calls the client to confirm the arrival time. Makes the booking process easy for the customer. Always available – 24/7.

Integrity

Delivers on promises. There are no price surprises at the end of a job. All work is guaranteed. Always professional and efficient. Will never sell a customer something that is not needed.

Call Your Richmond Professional Now

804-406-9261

Don’t just take our word for it!

    
 
 
          AR 
 
 
 
  On time! Communicated thru the process! Very detail oriented! Kiel Legg was our plumber and he was well mannered, clean cut, professional, and cleaned up before he left.
  
 
         Nichole Thompson 
 
 
 
  I cannot say enough great things about my recent experience with 1-800-PLUMBER +AIR during the final stages of my home renovation. After living in my newly renovated home for over a month without a working kitchen, finally getting my sink set up felt like a major milestone—and this company made it a smooth and professional process from start to finish. My technician was extremely professional, incredibly thorough, and clearly cared about the quality of his work. He took his time ensuring that my sink was not only installed correctly but fully operational, despite an unexpected hiccup: the garbage disposal I had previously purchased (before hiring this team) ended up being too large for the setup. Rather than rush through the issue or leave me guessing, he walked me through exactly why the disposal wouldn’t fit, showed me the constraints, and gave me clear and actionable next steps for revisiting the setup once I had the proper equipment. That level of care and transparency meant a lot. From the moment I reached out, the company was responsive, punctual, and committed to quality—which is everything I need as someone who moves quickly when renovating. Their professionalism and attention to detail far exceeded my expectations. I highly recommend this company to anyone looking for reliable, high-quality plumbing services done right the first time.
  
 
         Chris Connelly 
 
 
 
  Arrived on time, very friendly guy, did solid work and explained everything to me. Would recommend for sure.
  
 
         David Lundgren 
 
 
 
  Great experience, showed up on time, friendly and knowledgeable.  Did a thorough job and made sure everything was working perfectly.
  
 
         Blake Peters 
 
 
 
  Great communication, no surprise costs, and provided competitive pricing
  
 
         Greg T 
 
 
 
  Great service from Kiel!
  
 
         Merri Johnson 
 
 
 
  Kiel was excellent,  wish I had found him sooner. Very professional, knowledgeable and personable.
  
 
         Carey Brown 
 
 
 
  My experience was not good, I found this company on Thumbtack. We confirmed an appointment since March 14th for an estimate for toilet installation the day of the estimate on March 23rd no one showed up for the appointment time or called. When I reached out this company I was told there was no technician available can we schedule for some other time. I was left scrambling to find another plumber last minute for my installation. I would not recommend this company they are not reliable
  
 
         barbara wooster 
 
 
 
  This company was recommended by my HVAC man. They came to figure out why water was backing up into our utility room. They cleared the blockage. I week later the water was backing up again. We called & they said we ‘guarantee our work’ so they came back. Got it all fixed!

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