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How to Research an Air Conditioner Company
1-800-Plumber +Air of New Braunfels
Air conditioner problems are emergencies, especially in a place as hot as New Braunfels, Texas, but you still need to do proper research to find the right company. A great air conditioner company can bring your system back to normal or make it better than ever. 1-800-Plumber +Air of New Braunfels will show you how to research an air conditioner company.
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Starting Your Search
A search for "air conditioner company near me" can yield pages upon pages of results, especially if you live in a high-demand market, such as New Braunfels. You'll see a mix of company websites and review sites, such as Yelp.
A prominent Google ranking is important, but it's not the only thing worth considering in your search. Once you've found a few names, you should keep an organized list (such as a spreadsheet), and log them. Put the air conditioner company in the spreadsheet rows, and create columns for different criteria, such as:
Services Offered
Don't just assume all air conditioner companies offer the same services. One company might replace compressor fan motors but not offer ductwork installation. A good company will offer every service you can think of, but it's best to make sure.
If you're interested in a company, but aren't sure if they offer a particular, needed service, send them a message or give them a call. Hopefully, you'll have your question answered promptly and politely. At 1-800-Plumber +Air of New Braunfels, we make sure all of our clients and potential clients are treated with total respect and courtesy.
Years of Experience
You'll often see an air conditioning company touting its decades in business. Trust is built on experience, and it's no coincidence that many of the best companies are also some of the longest-running. 1-800-Plumber +Air was established in 1999, for instance.
However, we know we can't just coast on age and reputation. We strive to demonstrate first-rate plumbing, heating, and air conditioner maintenance and installation on every possible occasion. Any air conditioner company you hire should have plenty of experience, but also be consistently high-quality.
Response Time
Don't get heated if an air conditioner company doesn't answer your email right away or you're put on hold when you call to schedule an appointment. It takes a lot of effort to keep up with every request, and reputable companies are going to have a lot to field.
However, you shouldn't try to chase after companies who don't respond to messages and/or follow-ups. Part of being professional means answering these within a responsible timeframe, such as 1-3 business days. At 1-800-Plumber +Air, we make sure to answer all of our calls and emails in a timely fashion. Our representatives are trained to provide friendly and helpful responses to every email and call.Reviews and Referrals
You should also check what other people are saying about an air conditioner company. Online reviews and personal referrals offer critical information, including things that might not be mentioned on a company's website.
Reviews
Resources like the Better Business Bureau, Yelp, and Angie's List are extremely helpful for anyone looking for professional services, such as air conditioner repair or installation. You want any air conditioner company you hire to have at least 15-20 reviews posted on these and other outlets. While not all of them will be positive or glowing, there should be more good than bad overall.
Some reviews will be quite concise, while others will go into more elaborate detail. Focus on the important information, such as what the company was hired for, how the work went, and whether or not the client would work with them again.
While one account can't speak for everyone's experience with an air conditioner company, multiple reviews can form a narrative. When people are regularly lambasting a company for various reasons, it's not a fluke. Universally positive reviews are encouraging, but you should still read them as closely as you can. An otherwise satisfied customer might have a reservation that concerns you enough to hire another company.
1-800-Plumber +Air of New Braunfels appreciates all feedback from our clients. To be at its best, an air conditioner company needs to listen to its customers. We're also thrilled to read our reviews and know how many customers we've helped.
Referrals
You may trust referrals more than reviews due to the personal aspect. That's completely understandable, as a friend or neighbor's testimony can hold a lot of value. You can also ask them specific questions rather than trying to find all the reviews that cover all of your questions.
Depending on how you ask for referrals, you might feel overwhelmed by the level of responses. If you post on Facebook that you're looking for recommendations for an air conditioner company, you could get dozens of responses. This is especially true if you're posting in a community group.
A lot of responses can be overwhelming, but they can also be very useful. When the dust has settled, sift through them and see which names come up the most. It could be that one particular air conditioner company is getting all the love or that there's a pretty even spread. Nonetheless, it can really help you narrow down your search.
There's also the old-fashioned way of asking people for referrals in person. You're not the first person to need help with their air conditioner, after all. Your friend might not know of a company, but they might know someone who recently had their AC fixed.
The more you ask around, the better your chances of finding a great air conditioner company. At 1-800-Plumber +Air of New Braunfels we encourage our clients to refer us to their friends, family, and anyone else who might need air conditioning help.
Finishing Your Search
Once you've found a few good air conditioner companies that can perform the necessary duties, you need to decide who's ultimately worth your dollar. These are a few other important determining factors.
Rates
It's hard to gauge exactly how much your air conditioner work will cost, but you can get a general idea. Some air conditioning companies charge a flat rate, others charge by the hour, while others have a combination of the two. Many also offer free estimates, so you'll know how much the work will cost beforehand.
The key phrase there is "about how much." An estimate is just an estimate, after all. It's not unusual for the final receipt price to be much greater than the estimated price. The work might go on for longer than was estimated, or the air conditioner company might leave out or exaggerate the cost of their tools.
Asking about rates and estimates is also important during comparison shopping. One air conditioner company's estimate might not mean much outside of a larger context. But when you have a handful of rates to compare, you can form a clearer picture of how much a job should cost.
It's also good to ask previous clients, such as the ones who have referred you, how much their work cost. They might have had different work done, but this can still give you a general idea of the company and their rates.
1-800-Plumber +Air of New Braunfels strives to be transparent about our rates. Ask us for an estimate, and we'll calculate a rate that's honest and accurate.
Availability
Your air conditioner issues could be a minor setback or a catastrophe. If your air conditioner isn't blowing quite as much cold air as it used to but is still generally cooling your home, you may be fine waiting for a few more days. However, if the system is completely shot and the temperature is approaching the 100s, you can't just sit back and hope that heat doesn't get to you.
1-800-Plumber +Air of New Braunfels offers 24-hour air conditioning repair. That means we're on-call at every possible hour. If you need an air conditioner company in the middle of the night, you need us. We're ready at less than a moment's notice to help with any of your air conditioning needs.
Credentials
You would hope that any air conditioner company you hire is only staffed by properly licensed/certified technicians. However, the only way you know for sure is if you ask. Request to see proof of license for every technician before work. Any refusal or attempt to pass along a falsified license should be reported to the Better Business Bureau.
1-800-Plumber +Air of New Braunfels only hires qualified and certified technicians for all of our work, including air conditioner installation/maintenance. You can be assured you're getting the best when you hire us.
Speed Up Your Research and Call Us
It can be hard to find a quality air conditioner company if you don't know where to start. 1-800-Plumber +Air of New Braunfels is a dependable business that has long supported the New Braunfels community. Call us today to schedule an appointment or to ask us about any further information.
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