The Name You Trust for your
AC REPAIR

Starting Your Search

A search for "air conditioner company near me" can yield pages upon pages of results, especially if you live in a high-demand market, such as Kansas City. You'll see a mix of company websites and review sites, such as Yelp.

A prominent Google ranking is important, but it's not the only thing worth considering in your search. Once you've found a few names, you should keep an organized list (such as a spreadsheet), and log them. Put the air conditioner company in the spreadsheet rows, and create columns for different criteria, such as:

Services Offered

Don't just assume all air conditioner companies offer the same services. One company might replace compressor fan motors but not offer ductwork installation. A good company will offer every service you can think of, but it's best to make sure.

If you're interested in a company, but aren't sure if they offer a particular, needed service, send them a message or give them a call. Hopefully, you'll have your question answered promptly and politely. At 1-800-Plumber +Air ofKansas City, we make sure all of our clients and potential clients are treated with total respect and courtesy.

Years of Experience

You'll often see an air conditioning company touting its decades in business. Trust is built on experience, and it's no coincidence that many of the best companies are also some of the longest-running. 1-800-Plumber +Air was established in 1999, for instance.

However, we know we can't just coast on age and reputation. We strive to demonstrate first-rate plumbing, heating, and air conditioner maintenance and installation on every possible occasion. Any air conditioner company you hire should have plenty of experience, but also be consistently high-quality.

Response Time

Don't get heated if an air conditioner company doesn't answer your email right away or you're put on hold when you call to schedule an appointment. It takes a lot of effort to keep up with every request, and reputable companies are going to have a lot to field.

Reviews and Referrals

You should also check what other people are saying about an air conditioner company. Online reviews and personal referrals offer critical information, including things that might not be mentioned on a company's website.

Reviews

Resources like the Better Business Bureau, Yelp, and Angie's List are extremely helpful for anyone looking for professional services, such as air conditioner repair or installation. You want any air conditioner company you hire to have at least 15-20 reviews posted on these and other outlets. While not all of them will be positive or glowing, there should be more good than bad overall.

Some reviews will be quite concise, while others will go into more elaborate detail. Focus on the important information, such as what the company was hired for, how the work went, and whether or not the client would work with them again.

While one account can't speak for everyone's experience with an air conditioner company, multiple reviews can form a narrative. When people are regularly lambasting a company for various reasons, it's not a fluke. Universally positive reviews are encouraging, but you should still read them as closely as you can. An otherwise satisfied customer might have a reservation that concerns you enough to hire another company.

1-800-Plumber +Air of Kansas City appreciates all feedback from our clients. To be at its best, an air conditioner company needs to listen to its customers. We're also thrilled to read our reviews and know how many customers we've helped.

Referrals

You may trust referrals more than reviews due to the personal aspect. That's completely understandable, as a friend or neighbor's testimony can hold a lot of value. You can also ask them specific questions rather than trying to find all the reviews that cover all of your questions.

Depending on how you ask for referrals, you might feel overwhelmed by the level of responses. If you post on Facebook that you're looking for recommendations for an air conditioner company, you could get dozens of responses. This is especially true if you're posting in a community group.

A lot of responses can be overwhelming, but they can also be very useful. When the dust has settled, sift through them and see which names come up the most. It could be that one particular air conditioner company is getting all the love or that there's a pretty even spread. Nonetheless, it can really help you narrow down your search.

There's also the old-fashioned way of asking people for referrals in person. You're not the first person to need help with their air conditioner, after all. Your friend might not know of a company, but they might know someone who recently had their AC fixed.

The more you ask around, the better your chances of finding a great air conditioner company. At 1-800-Plumber +Air of Kansas City, we encourage our clients to refer us to their friends, family, and anyone else who might need air conditioning help.