
MEET OUR LEADERSHIP TEAM &
Learn More About Our Company
Mark Collins
President/CEO of 1-800-PLUMBER +AIR
In 2010, Mark Collins' family-owned plumbing business became a 1-800-PLUMBER +AIR franchise. They knew they needed a name behind the quality service they were already providing and the 1-800-PLUMBER +AIR brand was a perfect fit. Then in 2015, Mark acquired the 1-800-Plumber +Air brand and started
offering the franchising option in 2017. Mark
is a 5th generation master plumber whose plumbing roots date back to 1905. The
Collins' history has given Mark the experience and understanding that customers want. This experience and understanding have been the
backbone of the 1-800-Plumber +Air success model that is being
implemented throughout the country. Transitioning from franchisee to franchisor has given Mark the unique perspective to ensure that the systems he has built are always in the best interest of the local franchise owner and the brand.
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MISSION
1-800-PLUMBER® + Air will strive to become the highest quality brand in the industry through honesty and integrity, professionalism, and craftsmanship. We will achieve this by doing what we say we will, always telling the truth, training our team members to always conduct themselves in a professional manner, and only utilizing skilled craftsmen within the industry.
VISION
1-800-PLUMBER® + Air will be the strongest brand within the plumbing and HVAC industry throughout the United States, through customer satisfaction while becoming the most unforgettable brand. This strength will come through finding the right Franchise Owners who understand and implement the standards of the brand.
Our
CORE VALUES
Quality
- Quality Technicians are highly trained professionals.
- Utilize the latest technology in the industry to ensure the job is done right.

Value
- Price by the job, not by the hour.
- No additional charges for nights, weekends, or holidays.
- Ensure that we leave the serviced area clean and orderly.

Convenience
- Work nights and weekends.
- Committed to arriving on time.
- Call and text to the client to confirm the arrival time.
- Easy booking process for the customer.
- Always available - 24/7.

Integrity
- Deliver on promises.
- No price surprises at the end of a job.
- All work is guaranteed.
- Always professional and efficient.
- Will never sell a customer something that is not needed.
